Maple Creek Carts

The dealer scorecard

Where is your business strong, and where is it leaking?

Rate sixteen practices across the four tracks of the curriculum. It takes about five minutes, and your results point to the track and field guide to start with. Your answers stay in your browser: nothing is sent, saved, or tracked.

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Sales

1. Every salesperson follows the same process from first visit to delivery.
2. We know our gross profit per unit on new and used carts every month.
3. Accessories and financing are offered on every deal, not only when the customer asks.
4. Every customer hears from us after delivery, and we track repeat and referral business.

Service

5. We track billed hours against paid hours for every technician.
6. Our labor rates and common job prices are reviewed at least once a year.
7. Carts move from write-up to pickup on a schedule, even in peak season.
8. We have technicians hired and trained before the spring rush begins.

Business operations

9. We review a profit and loss statement for each department every month.
10. We know the age and carrying cost of every unit on floor plan.
11. We have a month-by-month cash plan that covers the slow season and the spring stocking orders.
12. A short list of key numbers is in front of the management team every week.

Leadership

13. Each department has a manager who can make decisions without the owner.
14. Roles, responsibilities, and expectations are written down and understood.
15. The leadership team meets on a regular rhythm and leaves with decisions and owners.
16. The business could run for two weeks without the owner on site.

Bring your scorecard to a conversation

Walk us through your results and the track you most want to improve. We will tell you what we would work on first.

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